Ticket FAQs

How can I purchase tickets?
Online using Ticketmaster’s Interactive Seating Map! Pick and choose exactly which seats you want. Simply visit the Ticketmaster Website.

In Person at the Ballet Arizona Box Office M-F 9:00 to 5:30 p.m. located at 2835 E. Washington Street in Phoenix.

By Phone by calling us at 602-381-1096 M-F 9:00 to 5:30 p.m. or through Ticketmaster at 1-800-982-2787 anytime 24/7.

Dress Code?
There is no dress code for any of our performances. However, patrons typically dress in semi-formal to formal evening attire.

Day of show sales?
You can if tickets are still available, however, we recommend purchasing tickets as early as possible. Many shows have sold out and we have had to turn away excited patrons who waited until the last minute. For the best seating options and to guarantee a seat at one of our productions, please order early.

Late seating?
There is no late seating for any Ballet Arizona performances. Patrons who arrive after curtain will be asked to wait in the lobby until intermission.

Accessibility?
Mobility-impaired seating may be purchased directly from the Ballet Arizona Box Office by telephone or in person during regular business hours 602-381-1096. Patrons may also request mobility-impaired seating online at Ticketmaster.com. A Ticketmaster representative will contact you during their regular business hours as soon as your online request is received.

Mobility-impaired seating is limited at Symphony Hall and Orpheum Theatre. Please reserve in advance for the best possible seating accommodation options. Please note, when an accessible seat is not used by a mobility-disabled patron and his/her companion/s, the ticket may be transferred to a similar and comparable alternative seat location.

Also, Symphony Hall and Orpheum Theatre are equipped with listening systems for hearing impaired patrons. Headsets are available at no charge on a first-come, first-served basis at the performances.

Who needs a ticket?
Everyone, including infants, must have a ticket in order to enter the hall.

Lost Tickets?
If you do not receive your tickets three business days prior to your performance, please call Ballet Arizona Box Office at 602-381-1096. If you have misplaced your tickets, we will be happy to reprint them for you. They will be ready for you one hour prior to show time at the will call window the night of the performance.

Exchanges & Refunds?
All ticket sales are final, and no refunds will be issued for single tickets. However, we gladly offer free ticket exchanges for our Subscribers (subject to conditions and availability). Single ticket buyers may exchange tickets with payment of a $10 exchange fee.

Tickets can be exchanged by mail, fax, or in person at the Ballet Arizona Box Office. Please note that all ticket exchanges are limited to the current season; tickets for a performance in this year’s season may not be exchanged for tickets to a performance in a future season. The Ballet Arizona Box Office must receive your original tickets back prior to processing your requested exchange. We are unable to hold seats for exchanges. Exchanges must be completed at least 2 business days before the scheduled performance.

Special voucher, coupon or promotion code?
Vouchers and coupons can only be redeemed in person at our Box Office. Many of our special promotion codes are valid while purchasing online. Always follow the instructions included with the voucher, coupon or promotion code and call the Box Office for more information. Unless otherwise noted, quantity of tickets, valid show times and seating section for any special vouchers, coupons or promotion codes are at the discretion of Ballet Arizona Box Office.

Subscriber FAQs

How do I become a subscriber?
Simply choose 3 or 4 ballets in this season’s programming (excluding The Nutcracker). You can call our Box Office to order over the phone or to download an order form Click Here and fax or mail it to us.

What is the biggest benefit to subscribing?
While there are many benefits to subscribing, the #1 reason people subscribe is to secure the best seats. Most people have a favorite area and the only way to guarantee that seat for our performances is to subscribe. The #2 reason is the personalized service with free ticket exchanges and the option to purchase pre-paid parking.

How can I choose my seats?
The box office selects seats for patrons by date of ordering. The sooner you order, the better seats you’ll have. If you have a specific seating request such as an aisle seat, accessible seating, or a specific area of the hall, please indicate that on your order form or let our box office know at the time of purchase. Seats are not assigned until June, but we suggest ordering now for best seating priority.

I plan on attending all shows this year but I can’t afford to pay for the entire season at once. What can I do?
Ballet Arizona is pleased to offer subscribers a payment plan option. You can pay in up to 3 installments with at least the first third of your total paid at the time of ordering. Tickets will not be mailed until final payment is received. Payments are non-refundable. Call the Box Office for more specific details.

I am a current subscriber and have not yet received my subscriber packet, what should I do?
A follow-up packet is being mailed and you should receive it no later than April 30th. However, feel free to contact our Box Office at anytime to order over the phone.

I am a first year subscriber in 2012-13, do I get to keep my same seats next year?
Of course! That is one of the main benefits of subscribing. If you keep your same series, you can renew your same seats for years to come.

I am a 2012-13 subscriber and wish to renew. But what if I want to change my seats?
Subscribers receive top priority for seat changes. However, they are done in the order they are received, so we suggest subscribing as early as possible.

On your order form, indicate what changes you wish to make. We keep your current seats on hold until we fill your new request. If the seats you requested are not available, our Box Office will contact you in June. If you have an alternate summer phone number, be sure to let the Box Office know.

If you have already subscribed, we thank you!

When will I receive my tickets?
Subscription tickets will be mailed in August.

What if I have a summer address?
We are happy to mail your tickets to an alternate address, simply call the Box Office before July 24th.

When can I add The Nutcracker or additional tickets to my order?
At any time! While tickets to the general public will go on sale around July, subscribers to the 2013-14 season may add on as many tickets as they like at any time.