Patron Health & Safety Policy
Effective December 1, 2021, all persons aged 12 and older attending Ballet Arizona performances must show a negative COVID-19 PCR test result, taken within 72 hours, or proof of full vaccination, prior to entry. Patrons under the age of 12 are not required to provide a negative test or proof of vaccination. In addition, universal mask-wearing is required for all patrons over the age of 2.
Allowable Proofs of Vaccine and/or Negative Test Status
- Physical vaccination card
- Picture of vaccination card (either hard copy or stored on phone)
- Copy of official immunization record as issued by a state department of health services
- Proof of negative COVID-19 PCR (polymerase chain reaction) test result within 72 hours prior of the performance. Test must be issued by a medical provider or pharmacy. At-home tests will not be accepted. Antigen and/or antibody test results will not be accepted.
- The above requirements are for patrons aged 12 and older. Patrons under age 12 are not required to provide a negative test or proof of vaccination.
Required documentation will be checked at the entrance door by security personnel. Entry will be denied for guests who do not provide documentation as required above.
Masks are required at all times for all patrons over the age of 2 regardless of vaccination status, except while eating or drinking. Masks must completely cover the nose and mouth and comply with CDC guidelines for acceptable face coverings. If a patron does not have an acceptable mask, a mask will be provided.
Please be advised that it is the responsibility of the ticket purchaser to communicate the above policy and rules to whomever they may be providing tickets.
Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, older adults and people with underlying medical conditions are especially vulnerable. By attending a Ballet Arizona performance, you voluntarily assume all risks related to exposure to COVID-19.
For the health and safety of all, patrons (including those fully vaccinated), who may be experiencing any COVID-19 or cold/flu-like symptoms in the days prior to the performance, are urged not to attend the performance. Refund requests may be accessed using our refund form or by calling the box office at 602.381.1096. If you would like to exchange your tickets for another performance when you are feeling well, please call our box office.
When and how will I get my tickets?
At check-out, patrons can choose mail, will-call or print at home for ticket delivery.
What safety precautions are you taking?
We are continuing to monitor current health and safety guidelines and follow the guidelines set by our performance venues. Patron, staff and dancer health remains a top priority.
How may I purchase tickets?
Online using our Interactive Seating Map! Pick and choose which seats you want. Simply hover over our “Performances and Events” drop-down menu and explore your options.
In person at the Ballet Arizona Box Office from Monday to Friday between 9:00 a.m. and 5:30 p.m. located at 2835 E. Washington Street in Phoenix.
By phone by calling us at 602.381.1096 from Monday to Friday between 9:00 a.m and 5:30 p.m.
Is there a dress code?
Traditionally, theatre patrons dress in semi-formal to formal evening attire. While there is no actual dress code for our performances, we encourage people to observe the theatre traditions to get the fullest experience of attending a live performance.
May I purchase day-of-show sales?
You can still purchase tickets if they are available, however, we recommend purchasing tickets as early as possible. Many shows have a reputation for selling out quickly, and we have had to turn away excited patrons who waited until the last minute. For the best seating options and to guarantee a seat at one of our productions, please order early.
Is late seating available the day of the show?
There is no late seating for any Ballet Arizona performances. Patrons who arrive after curtain will be asked to wait in the lobby until intermission.
Is there wheelchair accessibility?
Accessible seating may be purchased directly from the Ballet Arizona Box Office by telephone or in person during regular business hours 602.381.1096.
Accessible seating is limited at Symphony Hall and Orpheum Theatre. Please reserve in advance for the best possible seating accommodation options.
Also, Symphony Hall and Orpheum Theatre are equipped with listening systems for hearing impaired patrons. Headsets are available at no charge on a first-come, first served basis at the performances.
Who needs a ticket?
Everyone, including infants, must have a ticket in order to enter the hall.
What happens if I lose my tickets?
If you do not receive your tickets three business days prior to your performance, please call Ballet Arizona Box Office at 602.381.1096. If you have misplaced your tickets, we will be happy to reprint them for you. They will be ready for you one hour prior to show time at the will call window the night of the performance.
Are there exchanges and refunds?
All ticket sales are final and no refunds will be issued for single tickets. However, we gladly offer free ticket exchanges for our Subscribers (subject to conditions and availability). Single ticket buyers may exchange tickets with payment of a $5 per ticket exchange fee.
Tickets can be exchanged by phone, mail, or in person at the Ballet Arizona Box Office. Please note that all ticket exchanges are limited to the current season; tickets for a performance in this year’s season may not be exchanged for tickets to a performance in a future season. We are unable to hold seats for exchanges. Exchanges must be completed at least two business days before the scheduled performance.
Are there any special voucher, coupon, or promotion codes?
The best way to find out about special promotions is to sign up for our mailing list.
Vouchers and coupons can only be redeemed in person at our Box Office. Many of our special promotion codes are valid while purchasing online. Always follow the instructions included with the voucher, coupon or promotion code, and call the Box Office for more information. Unless otherwise noted, the quantity of tickets, valid show times and seating section for any special vouchers, coupons or promotion codes are at the discretion of Ballet Arizona Box Office. Promotion codes cannot be combined with the Senior, College Student, or Military discount.
How do I transfer stock gifts?
Click here to read stock transfer instructions.
What is Ballet Arizona’s Tax ID?
How do I become a subscriber?
Call our box office and one of our friendly box office representatives will be happy to take your order over the phone.
What is the biggest benefit to subscribing?
While there are many benefits to subscribing, the No. 1 reason people subscribe is to secure the best seats. Most people have a favorite area and the only way to guarantee that seat for our performances is to subscribe. The second reason is the personalized service with free ticket exchanges, seat upgrades, and the option to purchase pre-paid parking.
How can I choose my seats?
The box office selects seats for patrons by order date. The sooner you order, the better seats you’ll have. If you have a specific seating request such as an aisle seat, accessible seating, or a specific area of the hall, please indicate that on your order form or let our box office know at the time of purchase.
I plan on attending all shows this year, but I can’t afford to pay for the entire season at once. What can I do?
Ballet Arizona is pleased to offer subscribers a payment plan option. You can pay in up to three installments with at least the first third of your total paid at the time of ordering. Tickets will not be mailed until final payment is received. Payments are non-refundable. Call the Box Office for more specific details.
I am a first year subscriber in 2021-2022, do I get to keep my same seats next year?
Of course! That is one of the main benefits of subscribing. If you keep your same series, you can renew your same seats for years to come.
I am a 2020-2021 subscriber and wish to renew for next year. What if I want to change my seats?
Subscribers receive top priority for seat changes. However, they are done in the order they are received, so we suggest subscribing as early as possible.
On your order form, indicate what changes you wish to make. We keep your current seats on hold until we fill your new request. If the seats you requested are not available, our Box Office will contact you at the time of seating. If you have an alternate summer phone number, be sure to let the Box Office know.
If you have already subscribed, we thank you!
When will I receive my tickets for 2021-2022?
Subscription tickets will be mailed on a rolling basis as they are received. Tickets to our 2022 performances of An Evening at Desert Botanical Garden will be mailed later this fall as we are still finalizing the seating arrangement for that performance.
What if I have a summer address?
We are happy to mail your tickets to an alternate address, simply call the Box Office at 602-381-1096.
When can I add The Nutcracker or additional tickets to my order?
At any time! While tickets to the general public will go on sale August 2, subscribers to the 2021-2022 season may add on as many tickets as they like at any time.
Kindly note that www.balletaz.org is the sole authorized source for purchasing any event tickets being hosted . If you obtain your ticket(s) from any other unauthorized source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonor such stolen/counterfeit tickets and declare them as void. Please contact the box office at Ballet Arizona directly for the most up to date information.