Box Office Coordinator

Job Title: Box Office Coordinator

Supervisor: Box Office Manager

FLSA Status: Salaried, Non-Exempt

Classification: Full-Time

Salary: $30,000-35,000

Summary:

The Box Office Coordinator assists with the day to day operations of the box office, including ticket sales, customer relationship management, recognizing and pursuing opportunities to develop and maintain group business , and financial reporting functions. The Box Office Coordinator must be able to think strategically; be proactive and assertive; and assist seasonal staff by demonstrating effective customer service, accurate sales transactions, strong leadership, and clear communications. This role requires strong attention to detail, organizational skills, and an acute understanding of managing customer and donor relationships.

This person works closely with the Box Office Manager, Marketing Department, and Education and Community Engagement Manager.

Responsibilities Include but are Not Limited to:

  • Assists in maintaining events, subscription packages, and discounts in Tessitura
  • Creates and runs customer lists, extractions, and reports from Tessitura
  • Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Processes subscription ticket orders, single ticket orders, group sales, and comp tickets while adhering to company ticket policies
  • Recommends, selects, and helps locate appropriate solutions based on customer needs and desires
  • Assists in identifying and pursuing new opportunities for group sales
  • Assists in maintaining existing group sales by fostering relationships (via phone calls, direct mail, e-mail, and face-to-face contact)
  • Provides service to all patrons in a manner consistent with the service standard of the organization
  • Acts as manager on duty in the absence of the Box Office Manager for all ticketing-related matters (including processing day to day fiscal reporting, assisting with production reconciliation reporting, and monthly reports which track call monitoring, promotions, and revenue/ticket sales)
  • Other duties as assigned

Essential Skills and Experience:

  • High school diploma or equivalent; college degree preferred, but not required
  • 2 years related experience in ticketing, preferably with Tessitura
  • 1 or more years of experience in sales, preferably groups, out-bound calls, and telemarketing
  • Bilingual (English/Spanish) preferred
  • Able to work irregular hours, including nights, weekends, and holidays required
  • Demonstrated computer skills, including proficiency with Excel, Outlook, Word, POS and/or CRM systems
  • Excellent written and verbal communication skills a must
  • Excellent speech clarity and active listening skills, especially in stressful situations
  • Ability to multi-task and work on deadline

Reporting to this Position: None

How To Apply:

Qualified applicants can apply at www.balletaz.org or may submit a letter of interest, resume and contact information to Human Resources via e-mail to HR@balletaz.org. Please note that NO telephone calls will be accepted.

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