Box Office Manager
Job Title: Box Office Manager
Supervisor: Director of Marketing
FLSA Status: Exempt
Classification: Full-Time
Salary: TBD
Summary/Objective:
The Box Office Manager manages the operations of all ticket sales including the implementation and maintenance of customer database. The Box Office Manager works to maximize ticket sales, increase and maintain customer loyalty, perform financial reporting functions and perform all data analysis. The Box Office Manager must be able to think strategically; be proactive and assertive; and manage staff through effective customer service, accurate transactions, strong leadership and clear communications.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Manages Box Office employees, including seasonal help, while staying within budget both at office and performance venues.
- Sets up all events, subscription packages, and discounts in Tessitura and updates the ticketing portion of the BAZ website as needed.
- Creates and runs customer lists and extractions from Tessitura.
- Creatively assesses the organization’s ticketing needs with a focus on accurate reporting of patron data; recommends, selects, and helps locate appropriate solutions based on organization and customer needs and desires.
- Produces accurate daily sales reports and reconciles with Finance and Accounting.
- Oversees all aspects of ticketing including subscription, single ticket and group sales, complimentary tickets, gift certificates, etc.
- Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Establishes ticketing and event control procedures to minimize risk to the organization.
- Performs duties with a high degree of customer service orientation maintaining excellent public relations with patrons.
- Perform other related duties as assigned.
Competencies:
- Must demonstrate excellent written and verbal communication skills.
- Must demonstrate excellent interpersonal and customer service skills including patience, persuasiveness, and attentiveness.
- Must possess a high level of digital literacy, be proficient in Microsoft Office applications, and be comfortable working with databases.
- Must possess strong project management skills including planning, organizing, prioritizing, implementing, and evaluating.
- Must demonstrate a high-degree of integrity, dependability, accountability, and global fluency.
- Must demonstrate entrepreneurial leadership, problem-solving and critical thinking skills, and ability to excel in a fast-paced, high-performance culture
- Must be a strong collaborator and a team player.
Supervisory responsibilities:
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This position directly manages the Customer Experience Representatives.
Work Environment:
- Work is conducted primarily in an office setting and at performance sites in the community. Event support at the main office location and at external event sites is required.
- Some weekends, nights, or on-call work are required.
Physical Demands:
- Physical requirements include sitting for long periods of time and heavy computer usage.
- Light physical effort is required – must be able to lift up to 20 pounds.
Travel Required:
- Travel to and from external event sites (within Maricopa County) is required.
- Must be willing and able to commute to and from the office and event sites on a regular basis.
Required Education and Experience:
- High School Diploma or GED
- 3-5 years of experience in database management
- 3+ years of Box Office/Ticketing managerial experience
- Proven record of outstanding customer service
Preferred Education and Experience:
- Bachelor’s Degree in a related field preferred
- Proficiency in Spanish is desirable
- Experience with Tessitura strongly preferred
- Experience with demand pricing is preferred
- Experience in the performing arts field desirable
Work authorization/security clearance requirements:
- Applicants must be legally authorized to work in the United States.
Ballet Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How To Apply:
Qualified applicants can apply at www.balletaz.org or may submit a letter of interest, resume and contact information to Human Resources via e-mail to HR@balletaz.org. Please note that NO telephone calls will be accepted.
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