Customer Experience Representative
Job Title: Customer Experience Representative
FLSA Status: Non -Exempt
Classification: Full-Time Hourly
Salary: TBD
Summary/Objective:
Join Ballet Arizona’s box office team to sell tickets and subscriptions, provide front-line customer service at performances, and perform outbound lead-nurture for The School of Ballet Arizona (SBAZ). Work at the main box office and provide on-site support at Symphony Hall, Orpheum Theatre, Dorrance Theatre, Desert Botanical Garden, and partner venues as needed.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Process phone, walk-up and mail ticket orders; manage subscription and voucher requests.
- Provide accurate performance and SBAZ information to patrons by phone and email.
- Make outbound calls and nurture email communications to convert SBAZ leads and assist returning subscribers/group leads.
- Pull basic reports and create lists in Tessitura as needed; maintain ticketing/database records.
- Provide excellent customer service at on- and off-site events (evenings/weekends).
- Work independently and collaboratively; perform related duties as assigned.
Required Education and Experience:
- High school diploma or GED.
- 1+ year experience in sales, outbound calling, telemarketing or customer service.
- Strong verbal and written communication, interpersonal skills, patience and persuasiveness.
- High digital literacy; proficient with Microsoft Office and comfortable with databases.
- Ability to sit for long periods, use a computer heavily, and lift up to 20 lbs.
- Reliable commute to office and event sites within Maricopa County.
Preferred Education and Experience:
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Experience with ticket sales and Tessitura.
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Spanish language skills.
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Experience in performing arts.
Work Environment:
- Primarily office and community partner site work; event support at main office and external sites required.
- Evenings, weekends, and travel for performances and donor cultivation/events will be required.
Physical Demands:
- Physical requirements include sitting for long periods of time and heavy computer usage.
- Light physical effort is required – must be able to lift up to 20 pounds.
Travel Required:
- Travel to and from external event sites (within Maricopa County) is required.
- Must be willing and able to commute to and from the office and event sites on a regular basis.
Compensation & policies:
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Ballet Arizona offers benefits including health insurance, paid time off, and professional development
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Applicants must be authorized to work in the U.S.
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Ballet Arizona provides ADA accommodations and is an equal opportunity employer.
Work authorization/security clearance requirements:
- Applicants must be legally authorized to work in the United States.
Ballet Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How To Apply:
Qualified applicants can apply at www.balletaz.org or may submit a letter of interest, resume and contact information to Human Resources via e-mail to HR@balletaz.org. Please note that NO telephone calls will be accepted.
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