FAQs
FAQ
Buy with 100% certainty at our website, over the phone at 602.381.1096, or in person at our offices at 2835 E Washington St, Phoenix, AZ 85034.
Online: Use our Interactive Seating Map to pick and choose which seats you want. Simply select the “Tickets” button and explore your options.
In-person: Visit us at the Ballet Arizona Box Office from Monday to Friday between 9:30 am and 5:30 pm, located at 2835 E. Washington Street in Phoenix.
By phone: Call us at 602.381.1096 from Monday to Friday between 9:30 am and 5:30 pm.
By purchasing tickets, you are agreeing to our terms and conditions. Please note that all sales are final. No money will be refunded or reimbursed either in part or in full.
Please note that there is a $11 processing fee added to the cost of each ticket. This processing fee is applied whether the ticket(s) is purchased online, in person, or over the phone.
If we suspect you are purchasing tickets to resell them, your account will be deactivated.
At checkout, you can choose for tickets to be mailed to you, held at Will Call, or sent over email as an electronic ticket (E-Ticket). Please note, if tickets are left at Will Call, to protect your ticket(s), we will be checking IDs.
If you selected E-Ticket, you will receive your ticket(s) 3 days before your performance around 10 am. If you do not receive your E-Tickets 3 days before your performance, please search for your order number in your email. If you still can’t find the email, please call the box office at 602.381.1096. E-Tickets do not need to be printed – we can scan the ticket(s) from the PDF attachment on your phone.
You can still purchase tickets if they are available, however, we recommend purchasing tickets as early as possible. Many shows have a reputation for selling out quickly, and we have had to turn away excited patrons who waited until the last minute. Please order early for the best seating options and to guarantee a seat at one of our productions.
You have three options when exchanging tickets:
- We can exchange your ticket(s) for a $5 per ticket fee to any production within the current season.
- You can donate the value of your ticket(s) as an in-kind donation to Ballet Arizona, a non-profit 501(c)3 organization.
- You can get Box Office Credit for the value of your ticket(s) valid for any production within the current season.
The above three options are only available before the performance begins. If you cannot use your ticket(s), you need to reach out to the Box Office before the performance begins to take advantage of the available options. If you cannot reach us, leaving a voicemail or an email with the time stamp before the performance begins is sufficient.
There is no late seating. Patrons who arrive late will not be allowed to their assigned seats until intermission. Please note, not all performances have an intermission. In this circumstance, you may exchange your ticket(s) at the window for a $5 fee, donate the value of your ticket(s), or get Box Office Credit valid for any production within the current season.
Everyone, regardless of age, needs a ticket.
Accessible seats are available to purchase on our website, over the phone, and in person. Accessible seats are available for patrons in need of accommodation and up to three companions, depending on availability.
We offer Senior, Military, and College Student discounts over the phone or in person (learn more about our discount information). Tickets must be picked up at Will Call with valid proof of age or association relative to the discount. The discount only applies to the individual, not the entire party. Senior is 65 years of age or older, Military is for those currently serving and veterans, and College Student is for college students only. These discounts do not apply to Savers or Premium seat tickets. In addition, discounts do not stack.
For special discounts, we recommend signing up for our newsletter to be the first to know about any additional offers.
Any promo codes will not be given out by Box Office staff.
To apply a discount code online, please note that Promo Codes must be entered before choosing your seats on the seat map. The Promo Code field is located above the seat map on the right.
For further assistance, please call our Box Office and we can assist with your purchase by phone.
At Ballet Arizona, we often use QR Codes on our postcards and flyers as an easy way for patrons to access our website. Follow the instructions below to learn how to scan a QR code.
- Open your cell phone’s camera app.
- Point your camera at the QR code. Do not take a photo.
- Your camera will detect the QR code and a message will populate with a link.
- Click on that website link.
- This,will automatically open your internet browser to the event or performance page (this is the easiest option)
- If you click on the “Show options” text, you will have the option to:
- Copy the link and you can manually paste the link into your phone’s internet browser
- OR open in the browser, which will take you directly to the site
- Once on the website, scroll down to see more information.
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Subscriber FAQs
Call our Box Office and one of our Box Office representatives will be happy to take your order over the phone, or in person during business hours Mon – Fri 9:30am – 5:30pm.
After the next season is announced, current subscribers of fixed packages may instead choose to submit an order form by mail.
While there are many benefits to subscribing, the number one reason people subscribe is to secure the best seats. Most people have a favorite area and the only way to guarantee that seat for our performances is to subscribe . The second reason is the personalized service with free ticket exchanges, seat upgrades, and the option to purchase pre-paid parking passes to some performances.
The Box Office selects seats for patrons by order date. The sooner you order, the better seats you’ll have. If you have a specific seating request such as an aisle seat, accessible seating, or a specific area of the hall, please indicate that on your order form or let our box office know at the time of purchase.
Ballet Arizona is pleased to offer subscribers a payment plan option. You can pay in up to three installments with at least the first third of your total paid at the time of ordering. Tickets will not be mailed until final payment is received. Payments are non-refundable. Please call the Box Office for more specific details.
Subscribers receive top priority for seat changes. However, they are done in the order they are received, so we suggest subscribing as early as possible.
On your order form, indicate what changes you wish to make. We keep your current seats on hold until we fill your new request. If the seats you requested are not available, our Box Office will contact you at the time of seating. If you have an alternate summer phone number, be sure to let the Box Office know.
If you have already subscribed, we thank you!
Subscription tickets will be mailed on a rolling basis as they are received.
We are happy to mail your tickets to an alternate address. If you have an alternate summer postal address, be sure to let the Box Office know by calling 602.381.1096.
At any time! While tickets to the general public will go on sale July 1, subscribers may add on as many tickets as they like at any time.
